Add a new payment for Biotic Pro Membership renewals

Since your Biotic Pro membership automatically renews at the end of its billing cycle, we need to have your saved card on file so that your membership can renew without any interruptions to your member benefits. If your renewal payment fails, your membership will be placed on hold. If you need to switch to a new payment method for your membership, there are two ways to do it depending on your membership status. 

If Your Membership is On Hold

If your Biotic Pro membership was placed On Hold because your renewal payment failed, you can reactivate your membership by adding a new card.

1. From the Menu Bar at the top of the website, click the Log In link, and then enter your username and password.
2. Once you log in, click on the Recent Orders tab. There you will see the renewal order that failed.
3. Click the “Pay” button next to the failed order
4. At the bottom of the checkout page, select the option to “Use a new card”
5. Enter the new card details and click “Place Order”
6. Your new card will be saved and your Biotic Pro membership will be reactivated.

If Your Membership is Active

If your Biotic Pro membership is still active, but you want to add and use a new card for when your membership renews, you can do so by doing the following steps:

1. From the Menu Bar at the top of the website, click the Log In link, and then enter your username and password.
2. Once you log in, click on the Biotic Pro Membership tab.
3. Under “Biotic Pro Recurring Subscription” click the “View” button next to your subscription.
4. Under “Biotic Pro Subscription Details” click the “Change Payment” button.
5. Enter the new card details and click “Change Payment Method.”
6. When your membership renews, it will now use your new card for the renewal payment.